CBD-Search is 100% against SPAM email, and we are very serious about it.
Many of the procedures that we have put in place, although they may seem annoying at times, are to protect our customers, as much as we can, from any SPAM that might be generated in relation to any of CBD-Search's activities.
One issue that has caused some strife over the years, is people signing up to CBD-Search (or other sites) and then marking messages (which they have subscribed to) as SPAM. If that person's ISP does not examine such emails but has a policy of globally blocking all emails from the domain that the supposed SPAM email came from, then the actions of that one person affect many...
We realise this and include instructions with each newsletter on how to opt in or out. We also include instructions on how to completely remove your CBD-Search account.
Please always remember that SPAM email is unsolicited, irrelevant, or inappropriate messages, especially commercial advertising in mass quantities. Subscription emails do not fit in to this definition.
SPAM email has become a source of much annoyance on the Internet, and a lot of work is being done to stamp it out and to protect Internet users from it (ignoring the issue that some 'anti-SPAM' organisations are making a great profit with their particular product, yet create new customers by actively making sure that SPAM is as rampant on the Internet as possible). But, we, as email users, also have a duty when it comes to SPAM emails. It may be extra work, but we need to keep track of the sites and newsletters that we subscribe to, and if we no longer wish to receive the particular service, to use the official and correct manner to unsubscribe.
Because of the huge amount of work having to restore relationships with ISP's because of the practises of some of their customers, some time ago, CBD-Search adopted the policy, where by if any user subscribes to CBD-Search services and then creates trouble by marking requested emails as SPAM, we reserve the right to terminate all of that users services with no refund.
I have done some work in the past for organisations that use AOL (no idea why - are there any benefits at all) and (in my ignorance) am guilty of using that handy little 'SPAM' button which seems so much easier than actually reviewing emails and deleting them. Unfortunately, AOL is one such company that blocks domains indiscrimately based on their customers use of that handy little 'SPAM' button. Many sites are therefore blocked by AOL, and you, the AOL users, are not receiving the email you expect because of other AOL users over using that handy little button.
We (and our hosting company) have been approached by AOL once or twice over the past 6 years with regard to spamming. We reply by asking AOL to look at the supposed SPAM email and to make their own decision. They have always withdrawn the claim.
It is interesting to note that even though AOL has added (and removed us) from their SPAMMERS list once or twice already, on a couple of occasions they quite happily provided us with a list of email addresses of those who had reported our emails as SPAM. This is very interesting... How many real SPAMMERS are asking, and receiving, lists of valid email addresses from AOL? We, of course, as per our policy, emailed those customers, explained that we had to remove their accounts, and then promptly did so. If you are a current user of AOL, I am sure that you can search the Internet, or talk to a friend about the huge disadvantages of staying with AOL in terms of cost, service, security issues and loss of emails.
Because CBD-Search chooses to remain as secure as possible, and because we refuse to drop our high level of security and anti-SPAM policies, we will continue to verify that we can contact our users before accepting any submission or change to our website. So, if you find that you are not receiving the emails that you expect from our site (try visiting CBD-Search and requesting your password now) and you do not want to have your listings at our site removed, please contact your ISP and make sure that emails from cbd-search.com are not being blocked.